At Hostosphere, we are dedicated to delivering exceptional hosting services with a focus on your satisfaction. Our refund policy is designed to provide transparency and fairness for our valued customers.
7 Days Money-Back Guarantee
We proudly offer a 7-day money-back guarantee on all our web hosting plans. If, within the first 7 days of your subscription, you find our services unsatisfactory, you are eligible for a refund.
Refund Process
For eligible refund requests within the 7-day period, we will process a refund equivalent to 90% of the total hosting plan cost. The remaining 10% will be retained to cover gateway and transaction fees incurred during the refund process.
Non-Refundable Domain Charges
We want to inform you that domain registration fees are non-refundable. Once a domain is registered or renewed, we are unable to process refunds for domain-related charges.
Initiating a Refund Request
To initiate a refund request for hosting services, please contact our customer support team through our designated support channels. Our team will guide you through the process, ensuring an efficient refund experience.
Payment Gateway Processing Time
It’s important to note that some of our payment gateway partners disburse payments after 7 to 10 days. If you initiate the refund process, please be patient as the refunded amount may take 12 to 15 days to reflect in your account due to the processing time of our payment partners.
Domain Purchase Disclaimer
Important Note: Once a domain is purchased, it cannot be cancelled or refunded. Our 7 Days Money Back Guarantee is applicable only to web hosting plans.
Exceptional Circumstances
In certain exceptional circumstances, we may consider refund requests beyond the initial 7-day period on a case-by-case basis. Such circumstances include severe technical issues that persist despite our best efforts to resolve them.
Communication and Support
We value open communication with our customers. If you have any concerns or questions regarding our refund policy, feel free to reach out to our customer support team. We are here to assist you and ensure your experience with Hostosphere is positive and hassle-free.
Policy Updates
Please note that our refund policy may be subject to periodic updates. Any changes to the policy will be communicated to our customers through official channels, ensuring transparency and awareness.
Thank you for choosing Hostosphere. We appreciate your trust in our services and are committed to providing you with the best hosting experience possible.
Please fill the form for refunde!
Please read the policy carefully!